Complimentary Luxury Gift Packaging Over ₹999
GLIMGLEE
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Glimglee Happiness Guarantee

Returns, Replacements & Refunds

We want every recipient to glow with happiness. If something isn't right, we fix it with zero friction.

01

Snap a Photo / Video

Within 48 hours of delivery, take a quick photo of the outer box and any damaged or defective item.

02

Message on WhatsApp

Send your Order ID and photo to our 24/7 Gifting Support WhatsApp line at +91 98765 43210.

03

Free Priority Dispatch

We approve genuine transit claims in under 4 business hours and rush a brand-new replacement via Express Air.

1. Personalized & Bespoke Keepsakes

Because personalized gifts (such as custom photo wooden frames, engraved barware, monogrammed notebooks, and customized greeting cards) are made uniquely with your personal photographs and messages, they cannot be resold and are therefore non-returnable for cash refunds due to change of mind.

We unconditionally replace personalized items if:
  • The item arrived broken, cracked, chipped, or scratched in transit.
  • There is a printing or spelling error made by our production team that differs from the details you submitted during checkout.
  • The delivered product variant or frame dimension differs from what you purchased.

2. Non-Personalized Gifts & Home Decor

For ready-to-ship non-personalized items (such as scented soy candles, incense diffusers, and luxury gift baskets):

  • You may request an exchange or return within 7 days of delivery.
  • The item must be unused, in its original luxury packaging, with all wax seals, tags, and ribbons intact.
  • Once our warehouse receives and inspects the return, the refund is initiated to your original payment method within 5–7 business days.

3. Order Cancellations

Because custom gifts enter our CAD engraving and laser printing queue rapidly:

  • Cancellation Window: You may cancel any order within 2 hours of placing it directly via your account or by emailing us.
  • Once an order moves to PRINTING_OR_PREPARING, cancellations are not permissible as custom materials have already been precision cut.

4. Refund Processing Timelines

All approved refunds are processed automatically back to the original source of payment:

UPI / Instant Wallets:Credited within 24 to 48 hours
Credit / Debit Cards & NetBanking:Credited in 5 to 7 banking days
Need help with an existing order?Contact support with your order number.
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